Become skilled at conflict management and have less stress, more confidence, better personal relations, enhanced emotional and physical safety, and better work performance.

  • Time: four two-hour sessions — plus out-of-class time
  • Format: virtual instructor-led with activities and additional interactions between sessions
  • Class Size Limit: 15 participants
  • Language: English
  • Price: $797


Having worked with tens of thousands of nurses, police officers, social workers, educators, behavioral health staff, transit workers, security officers, home-visit workers, retail and hospitality staff, and customer service representatives over the years, we’ve heard tons of stories of people being burdened, exhausted, and ravaged by difficult people and troubling situations. This course teaches how to confidently and competently manage these realities of work-life:

  • Disagreements and misunderstandings
  • Arguments and fights
  • Questioning and resistance
  • Blatant refusals
  • Shouting, anger, and ranting
  • Emotional abuse
  • Frightening at-risk behaviors
  • … and even violence, injury, and death


Who Is Vistelar

Due to our research and real-world experience over the last 30 years, we’ve become experts on how to prevent and manage conflict.

Our primary business is helping organizations build more respectful and safer environments via training and consulting that addresses the entire spectrum of human conflict. 

We work with organizations in such disciplines as healthcare, security, education, behavioral health, home-visitation, public safety, transit, social services, retail, hospitality, and customer service.

For example, we are the exclusive conflict management training provider for the National Retail Federation, International Association of Campus Public Safety Administrators, and International Parking and Mobility Institute. In addition, our de-escalation training is certified by such organizations as the International Association of Directors of Law Enforcement Standards and Training.

You can learn more about us at


Over the last 35 years, I have attended numerous training programs to help me deal with difficult people and stay safe. The Vistelar program is heads and shoulders the best of the bunch. It’s 6 C’s of Conflict Management framework and systemized structure makes the Vistelar methods easy to learn, remember, and apply.
Mike Cummings
Ret. Senior Vice President Security Loss Prevention, Aurora Healthcare
President, Cummings Security Consulting, LLC, Milwaukee, WI

What You Will Learn

This course is focused on preparing participants to be able to confidently and competently address the challenges of dealing with interpersonal conflict. You will learn how to:

  • recognize difficult behaviors that may compromise safety
  • engage with others in ways to maximize safety without making things worse
  • resolve disagreement and refusal and generate cooperation
  • de-escalate verbal confrontations and crisis situations
  • stay safe and promote recovery in dealing with people with mental health issues, 
  • end interactions better than as they started and with a positive foundation for future contact
  • recognize when verbal methods have failed and it is necessary to take further action—and know what actions to take


Here are just a few of the personal benefits of this training that we’ve heard from our clients over the years:

  • Increased physical, organizational, legal, and personal safety (“P.O.L.E. safety”)
  • More confidence in dealing with difficult people
  • Less stress and improved work performance
  • Better personal relations at work and home

Unified Conflict Management Training System

In signing up for this course, you should be aware that this is just one course in the Vistelar Unified Conflict Management Training System, which has the following attributes:

  • Based on the Vistelar 6 C’s of Conflict Management™ framework
  • Employs consistent principles, methods, and terminology across all training programs
  • Uses a systemized structure of methods/tactics represented by straightforward graphics
  • Emphasizes simplicity and universal application across all methods/tactics taught
The Vistelar conflict management methods are universal in their application because they’re based on the fundamentals of human behavior. I attended a class with participants from a wide range of disciplines and each of us felt like the training applied to our unique personal situation.
Tom Poellot
Police Chief, Cudahy, Wisconsin

Course Format

Preventing and managing conflict is NOT a “knowledge-based” skill. Reading a book or sitting through a lecture about conflict management will NOT lead to the benefits listed above.

Conflict management skills are psychomotor, not theoretical. When someone is in your face, just knowing what to do isn’t sufficient to stay emotionally and physically safe. These skills must be practiced in real-life situations to be retained — just like learning a golf swing. Only then will they be available when needed.

That is why we’ve structured this course the way we have where we don’t take a traditional training approach (i.e., sit in a class while the instructors drone through dozens of presentation slides),

Instead, we take a unique approach that uses empirical-based-research methods that are proven to create relatively permanent changes in your behavior that result in the benefits you are seeking from this course.

As with all of our training programs, our goal is for you to be able to immediately apply what you learn, retain what you learn over time, and experience permanent changes in your behavior relative to how you deal with conflict

We routinely hear stories from course participants about how they successfully applied what they learned immediately following their first training session and were still competently and confidently using the Vistelar conflict management methods years later.

When you take this course, your conflict management skills will get developed via a comprehensive training system that includes the following:

  • A private online portal at which will serve as your class cohort’s hub for the duration of the course
  • An Online On-Demand Course that will provide you with a foundational understanding of the Vistelar conflict management principles and methods (requires about two hours of time to complete)
  • Four interactive two-hour Virtual Training sessions that include demonstrations, videos, class discussions, group work, Q&A, and designated time for practice (note: class size is limited).

These sessions will be led by three of our professional subject matter experts and recordings of these sessions will be available within your online class portal. During these sessions, you will have the opportunity to role-play conflict situations specific to your job to develop lasting skills in the methods taught.

  • Opportunity to digitally interact with the course instructors and other members of your cohort during and between training sessions.
  • Time to practice and complete assignments between training sessions to deepen your learning.
  • Opportunity to submit, between the training sessions, a video recording of you demonstrating the taught skills, and receive personalized written feedback. Our past clients have told us that this personalized feedback was the most valuable element of the course.
  • A downloadable certificate after the completion of the course.
I would have never thought that attending a training program at work would give me the skills to be a better husband and father.
Associate Principal and father of two girls, Wisconsin

Things To Know

As a practitioner of the Vistelar Non-Escalation, De-Escalation, and Crisis Management skills, you have the ability to contribute to building a respectful and safer work environment within your organization.

This training will give you the knowledge, skills, and abilities to help your organization:

  • Increase team safety and reduce liability
  • Improve customer satisfaction and client outcomes
  • Increase team productivity and morale
  • Enhance interpersonal relationships

The price per person for this foundational training is $797.

Our past participants (and often, their employers) have told us they would have spent many times the price of this course to gain the reduced stress, increased safety, improved job performance, and better personal relations that result from this training.


As with all Vistelar courses, if you are dissatisfied with your training in any way, all you need to do is contact us and we will immediately process a full refund (and we will not ask you to return anything you have received from us).

Our goal is for you to have less stress, more confidence in dealing with conflict, increased safety, improved work performance, and better personal relations. If for some reason, we don’t accomplish this goal, then we don’t deserve your money and we will immediately return what you paid – no questions asked.


To get notified when we get our next course scheduled, just click on a Register Now button.

Then, once you decide to register for a specific course, you will get an email with instructions on how to log into the online portal for this class, which will house:

Then, once you decide to register for a specific course, you will get an email with instructions on how to log into the online portal for this class, which will house:

  • The online on-demand course that you must complete before the first virtual class session
  • Links to each of the four, two-hour virtual training sessions
  • Access to an online forum where the class instructors and participants can interact
  • Instructions for submitting your first assignment
In today's climate, it's very important to Treat People with Dignity by Showing Respect. We have been so pleased with Vistelar's training program that we decided to continue our partnership for life as we enter into a content license deal. Our entire community will benefit from our officers having this important non-escalation/de-escalation training
Capt. J.E.Silberman, CFI, CIPBI
Special Services Division
City of Asheville Police Department

Trainer Biographies

Ann Newman Ph.D.

Ann Newman is the Vice President of Research and Development at Vistelar. She has more than 22 years of experience in education, serving as a teacher, administrator, and central office leader in K-12 education and an adjunct faculty member in higher education. Ann’s contributions to curriculum design have impacted school districts across the country, in particular as a result of the COVID-19 pandemic. She has presented to local, state, and national audiences focused on standards, best-practice instruction, mentoring, curiosity, motivation, and innovation. Ann serves to strategically implement innovation, research, and best practice to the training and consulting aspect of the organization.

Inspired by continuous improvement, Ann utilizes coaching and advising to assist with the customization of the Vistelar programming. Deeply invested in the connection between curiosity, motivation, innovation, and leadership, Ann understands the importance of outcome-based learning through a path of strategic and systematic targets. Meeting your needs is how she demonstrates dignity by showing respect.

Joel Lashley

Joel is a conflict management trainer for Vistelar and the lead developer of the company’s cognitive challenges programming. He has worked as a public safety professional in healthcare, social work, and behavioral health settings for over 30 years, including Advocate Aurora Health, Children’s Hospital of Wisconsin, and Ascension Health. He is the author of the book, Confidence in Conflict for Healthcare Professionals (2015).

Joel has trained professionals in healthcare, education, law enforcement, social work, and behavioral health. He has provided consulting services to healthcare systems, school districts, police departments, and crisis management companies.

Debbie Zwicky

Debbie Zwicky is a conflict management trainer for Vistear and serves as the company’s training logistics coordinator.  She has over 25 years of experience working with adolescents and their families in the city of Milwaukee in residential treatment/group care. She has extensive experience developing programs, supervising and training youth care workers, engaging with youth and families, developing policies/procedures, and collaborating with many community agencies regarding youth issues.

Debbie has been involved with trauma-informed care for many years and has worked as a trauma-informed coach for several state/county agencies.

Vistelar has gone above and beyond with their customization of our conflict management training. They have worked with each of our team members to ensure their needs are being fulfilled and the training that is being delivered in impactful and purposeful. Vistelar has really separated themselves as the experts in this field and we are glad to partner with them.
Chad Meinholdt, MSW, LCSW
Administrator-Specialized Services
WCS - Wisconsin Community Services, Inc

How To Register

To get notified when we get our next course scheduled, just click on a Register Now button.

Then, once you decide to register for a specific course, you will get an email with instructions on how to log into the online portal for this class, which will house:

  • The online on-demand course that you must complete before the first virtual class session
  • Links to each of the four two-hour virtual training sessions
  • Access to an online forum where the class instructors and participants can interact
  • Instructions for submitting your first assignment
Register Now

Note that, to enable a high level of interaction both during and between the training sessions, the number of participants for this class is limited. Therefore, don’t delay in signing up or you may miss out.

BONUS: All participants will receive special pricing on any other Vistelar training program you attend anytime during the next two years.

We provide a wide range of training programs across the entire spectrum of human conflict via workshops and instructor schools using online, virtual, and in-person methods of instruction. Depending on the courses you take, this special pricing can save you hundreds or even thousands of dollars.

Note For Employers:

If members of your team have the knowledge, skills, and abilities to prevent, mitigate, and better manage conflict, the impact at the organizational level can be substantial. Here are just some of the many benefits we’ve heard from our clients. 

  • Enhanced customer satisfaction
  • Improved client outcomes
  • Decreased risk and liability
  • Protected reputation
  • Reduced lateral violence/bullying
  • Improved productivity and morale
  • Less absenteeism and turnover
  • Fewer workers compensation claims

Therefore, you may want to pay for your employees to attend this training. Alternatively, you can contact us to learn about customized training we provide to organizations.